privacy policy

PRIVACY POLICY

Heritage Rain Expeditions ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your information.

1. Information We Collect

1.1 Information you provide directly:

  • Booking information: Name, email address, phone number, postal address, date of birth, nationality, passport details
  • Travel preferences: Accommodation tier, dietary requirements, special requests, medical conditions relevant to trip safety
  • Payment information: Credit card details (processed securely through third-party payment processors), bank transfer details
  • Emergency contacts: Names and phone numbers of emergency contacts
  • Travel insurance details: Policy number, provider, coverage details

 

1.2 Information collected automatically:

 

  • Website usage: IP address, browser type, pages visited, time spent on site, referring website (collected via cookies if you accept them)
  • Communication records: Emails, WhatsApp messages, phone call records for customer service and quality purposes

1.3 Information from third parties:

  • Travel partners: Accommodation partners, airlines, or activity providers may share information relevant to your booking

2. How We Use Your Information

2.1 Service delivery:

  • Process and confirm bookings
  • Arrange accommodations, transport, guides, and activities
  • Communicate itinerary details, pickup times, and logistics
  • Provide customer support before, during, and after trips

2.2 Safety and legal compliance:

  • Ensure traveller safety through health screening and emergency contact procedures
  • Comply with Tanzania National Parks Authority requirements
  • Meet legal obligations under Tanzanian law
  • Respond to emergencies

2.3 Marketing and communication:

  • Send booking confirmations and trip updates
  • Share promotional offers for future trips (you may opt out anytime)
  • Request feedback and reviews
  • Improve our services based on your input

2.4 Business operations:

  • Process payments and maintain financial records
  • Analyse website usage to improve user experience
  • Train staff on customer service excellence

3. Information Sharing

3.1 Service partners: We share relevant information with third parties necessary for trip operations:

  • Lodges and camps: Name, dietary requirements, special requests, check-in/check-out dates
  • Guides and drivers: Names, pickup locations, contact details, health information relevant to trip safety
  • Tanzania National Parks Authority: Names, passport details for park entry permits
  • Airlines and transport providers: Travel itineraries and passenger information

3.2 Payment processors: Credit card information processed securely through third-party payment gateways. Heritage Rain does not store full credit card numbers.

3.3 Legal obligations: We may disclose information if required by law, court order, or government request, or to protect rights, property, or safety.

3.4 No selling of data: Heritage Rain never sells personal information to third parties for marketing purposes.

4. Data Security

4.1 Security measures:

  • Encrypted transmission of payment information
  • Secure storage of booking records
  • Password-protected access to client databases
  • Staff training on data protection

4.2 Limitations: No data transmission over internet is completely secure. While we implement reasonable security measures, we cannot guarantee absolute security.

4.3 Client responsibility: Keep your login credentials (if accessing client portal) confidential. Notify us immediately if you suspect unauthorised access to your information.

5. Data Retention

7.1 What are cookies: Small text files stored on your device when visiting our website, helping improve user experience.

7.2 Cookies we use:

  • Essential cookies: Enable basic website functionality (booking forms, payment processing)
  • Analytics cookies: Track website usage to improve content and navigation
  • Marketing cookies: Remember preferences and enable targeted advertising

7.3 Cookie control: Manage cookie preferences through browser settings. Disabling cookies may affect website functionality.

6. Cookies

5.1 Retention period:

  • Active bookings: Retained throughout booking process and trip completion
  • Past clients: Booking records retained for 7 years for financial and legal compliance
  • Marketing communications: Retained until you opt out or request deletion

5.2 Deletion: After retention period, personal information securely deleted or anonymised.

7. Children's Privacy

8.1 Age requirement: Our services are not directed to children under 13. We do not knowingly collect information from children under 13 without parental consent.

8.2 Parental consent: For minors booking trips, parent/guardian must provide consent and complete booking forms.

8. International Data Transfers

9.1 Tanzanian operations: Heritage Rain based in Tanzania. Information processed and stored in Tanzania.

9.2 International clients: If booking from outside Tanzania, your information will be transferred to Tanzania for processing. By booking, you consent to this transfer.

9.3 GDPR alignment: While Tanzania is not EU member, we align practices with GDPR principles where feasible.

WHY TRAVEL WITH US?

Expert Local Guides
Our experienced safari guides know every trail, park, and hidden gem—bringing you closer to wildlife and culture.
Tailor-Made Adventures
We design journeys that match your style—whether it’s luxury, adventure, family-friendly, or cultural discovery.
Authentic Experiences
Comfort & Safety First
From well-planned itineraries to reliable accommodations, your comfort and safety are always our priority
Sustainable Travel
We promote eco-friendly tourism that supports local communities and preserves Africa’s natural heritage.